KAHUMANA CSA FAQ

FREQUENTLY ASKED QUESTIONS

HOW IT WORKS

Do you deliver to me?

We deliver fresh food to the following locations: Ko Olina, Nanakuli, Wai’anae, Makaha, Kailua, and Kaneohe. Home deliveries are only done on Fridays.

When you first start ordering, you will be asked if you would like a delivery, and if you do you will be asked to put in your address. If your address falls within our delivery areas, you will be included in that route. If not, please select one of our many pick up locations.

 

Once you sign up, you will be sent an email with more information and instructions regarding home delivery.

Didn't find what you're looking for? Email us at support@kahumana.org

Where are your pickup locations?

The following are our pick up locations and the pick up times:

FRIDAY
Honolulu Ka Waiwai (Honolulu)  11:00 am - 2:00pm
Kahumana Organic Farms & Cafe (Wai’anae)  10:00am - 6:00pm
Manoa Chocolate Hawaii (Kailua)  12:00pm - 4:00pm
Kakaako Impact Hub  (Honolulu) 12:30pm - 4:00pm
Kalapawai Cafe (Kapolei)  1:00pm - 5:00pm
Mad Bene (Kapolei)  1:30pm - 3:30pm
Ocean Pointe Community Center  (Ewa Beach)  2:00pm - 3:00pm

SATURDAY
Kakaako Farmers Market (Honolulu)   9:00am - 10:00am
Rokaru Shabu Shabu (Pearl City)  1:00pm - 5:00pm


Once you sign up, you will be sent an email with more information and instructions regarding pick up.

 

Didn't find what you're looking for? Email us at support@kahumana.org

 

 

Can I customize my Fresh Harvest / Fruit Box / Meal Share / Salad Lover’s Share?

These shares are not customizable. All these shares are set in advance, to reflect what’s in season in Hawai’i. To learn more about the contents of these set boxes, please visit our CSA page here.

These shares are also designed to be recurring. You can order them every week, or every other week.

If you wanted to order ala carte, please read on that topic below.

 

Didn't find what you're looking for? Email us at support@kahumana.org

Can I order a Fresh Harvest / Fruit Box / Meal Share / Salad Lover’s Share on a one-time basis?

Yes, you can. All these boxes are available for a one-time purchase. Simply select the Frequency “This Week,” and you’ll only receive it on that week.


Didn't find what you're looking for? Email us at support@kahumana.org

 


How do I order ala carte?

As you order, you can select the Frequency of how often you want a product. If you want it just once, select “This Week.” You will then be asked to select to specify which date you want your order.

Do I have to have a recurring subscription to be a part of this program?

No! You don’t have to subscribe to get produce. You can always order à la carte from any of the items in our online store, no subscription required.

 

Didn't find what you're looking for? Email us at support@kahumana.org

Is there a delivery fee?

Yes.
$10 for all home deliveries (per week)
$5 for for all pickup locations (per week)
Except if you are picking up at Kahumana Organic Farms & Cafe

ORDERING

When is the latest I can cancel or make changes to my order?

For all home delivery and pickup locations, the cut-off time is 10:00am on Wednesday

 

If you need to skip your delivery go to My Account> Upcoming Deliveries and click 'skip delivery' for the corresponding date.  


If you need to change or cancel your order after the cut-off time has passed, please email us at support@kahumana.org and we will do our best to accommodate you.

I don't see a checkout button! How do I know my order will arrive?

There is no checkout button on our website. This is VERY important to note.

 

Our ordering process centers around the order “cut-off time,” which allows us enough time to harvest and prepare produce, as well as place orders with our farm partners. Our cut-off time is Wednesday 10am every week. 

 

How it works: All items in your cart for by the time of the order cut-off will be automatically finalized and billed for, and will arrive on your scheduled CSA day. We will only bill and delivery to you the items in your cart specified for that Friday/Saturday.

 

So if you need to change or add anything, please change it in your cart before the cut-off date.

 

Didn't find what you're looking for? Email us at support@kahumana.org

.

How do I skip a CSA week?

If you need to skip your delivery go to My Account> Upcoming Deliveries and click 'skip delivery' for the corresponding date.  

 

Didn't find what you're looking for? Email us at support@kahumana.org

Something is wrong or missing with my order. What can I do?

Oh no, we’re so sorry about that! Please let us know ASAP and we’ll make it right. If an item is broken/spoiled/missing etc., please take a photo so we have a better understanding of the issue. 

Photos and questions can be emailed to support@kahumana.org
 

PAYMENTS

How do I pay for my order?

When you register for an account with us, you will be asked to enter a credit or debit card. Your card will remain on file and will be billed prior to any scheduled delivery. Specifically, you will be billed for whatever you leave in your account for that week by Wednesday lunchtime (Hawaii time) of that week. You will receive a receipt after your payment is processed and the money has been received  

Payment details are collected directly and exclusively stored by our secure service provider, Stripe. We do not have access to your full credit card number, card expiration date, or CVV code.

What forms of payment are accepted?
We accept any major credit/debit card. If you must pay via cash or EBT, please contact us at support@kahumana.org

 

 

Can I use my EBT / SNAP card to purchase items?

Yes.

 

First step, please select this option. Go to My Account and under Payment Info, select EBT.

Next, please email us your orders at the latest by Tuedsay midnight before the Friday or Saturday you want your delivery. Please email us at support@kahumana.org.

Next, a member of our customer service team will get in touch to finish the process with you.

What if my credit card is declined?

You will receive an email notification approx. 48 hours prior to delivery if your credit card declines. Please update your payment information in My Account promptly to avoid any delay in the delivery of your order.

Didn't find what you're looking for? Email us at support@kahumana.org

 

 

How do I view my account balance or order credit?

Find your account balance at the top of your Delivery History page. (My Account > Delivery History)

 

Credits are shown as negative balances, while positive balances reflect due payment.

 

Your credit will apply automatically to your next order. Your credit will not appear in your cart, but always under Delivery History and on your payment receipt. 

 

Didn't find what you're looking for? Email us at support@kahumana.org

If I have credit how do I use it?

Once you get billed, your credit will automatically be used and taken into account. For example, if you have $5 credit, and your bill that week is for $50, you will only be billed $45 during the billing time. ​

MY ACCOUNT

How do I change my email address?

Please email us at support@kahumana.org. We will help you out!

I forgot my password. How do I update it?

From the login page, click on “Forgot your password” and enter the email address associated with your account. Check your inbox for a link to reset your password.

If the system isn’t recognizing your email, or you receive an error message, please email us at support@kahumana.org for further assistance.

How do I update my personal information?

You can update your name, billing and delivery addresses, and credit card information in My Account.

If you need to change your delivery address for an order whose cut-off time has already passed, please email us at support@kahumana.org promptly and we’ll do our best to accommodate you.

 

 

How do I update my delivery address?

You can update your delivery address in My Account.

 

Please note: Changes to your delivery address will only impact orders for which the cut-off time has not yet passed.

 

If you need to change your delivery address for an order whose cut-off time has already passed, please email us at support@kahumana.org promptly and we’ll do our best to accommodate you.

MANAGE YOUR SUBSCRIPTION

How can I see if I have a delivery coming?

Make sure you're logged in and go to the Upcoming Deliveries page to review your orders up to three weeks into the future.

How do I change my delivery day or location?

Contact us at support@kahumana.org and we’ll be happy to assist.

Can I change how often I receive my recurring boxes?

You can choose to receive your boxes on an “Every Week” or “Every Other Week” frequency. Change your delivery frequency preferences on the Recurring Items page of your account.

Can I place a hold on future deliveries?

Place a hold on your deliveries here: Delivery Hold. Select the start and end dates of your desired hold period and click “Add Vacation.” NO orders will generate during this time period, recurring or otherwise. Your first scheduled delivery date after your hold expires (if within 3 weeks) can be viewed here: Upcoming Deliveries.

If you would like to place an order before the end of your Vacation Hold, you must first remove your delivery hold to be able to shop the online store.
 

How do I cancel my subscription?

Don’t go! If there is something we can do to right a wrong or help you get the most out of your subscription, please contact us with your feedback.

To cancel your subscription, navigate to the Recurring Items page and remove all items shown by clicking the gray (x) to the right of each item. Click “Update Order” to save your changes.

Note: Your shopping cart only reflects deliveries up to three weeks into the future. Removing items from specific delivery dates in your shopping cart will NOT cancel your subscription unless you select “All Future Deliveries” when prompted.